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FREQUENTLY ASKED QUESTIONS

What do I need in order to rent an electric bike?

You will need a drivers license or some other proof of identification. Payment can be made by credit card, Apple pay or cash.

Are there age restrictions on the electric bikes?

Our insurance carrier dictates that you need to be 16 years old.

Do I need to wear a bike helmet?

Bike helmets are included in your bike rental. Helmets are to be worn at all times while operating your rental bike. Our insurance carrier also makes it mandatory to wear a helmet.

What is your policy for large group rentals?

We ask that groups of 5 or more prepay when making reservations. Refunds will be issued due to inclement weather.

What is your policy for bad weather?

If we have bad weather which affects your reservation you can reschedule or cancel.

What is your cancelation policy?

Cancelations must be made 48 hours in advance.

Are there any weight restrictions?

Maximum weight for the Rad Rover and Step Thru is 275 pounds.

Is food and drink included?

Food and drink is not included. We do have drinks at our shop that you can purchase.

What happens if you have a issue with the bike while out riding?

Please call the shop and we will send someone out to swap out the problem bike.

Do I need to sign a waiver?

Yes, there is a user agreement that you will need to sign at the time of rental.

Is it safe?

Prior to embarking on your bikes, we will provide a safety briefing and make sure you understand how to use your electric bike.

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